The word audit can be a nightmare for many businesses, and rightly so. No one wants to be engaged in a complicated situation if the auditors catch non-compliance. Things can get extremely stressful and daunting when you are about to get your audit. But you can’t get away from it, so it is better to prepare for it rather than think of ways to avoid it.


New service providers must have a lot of questions regarding the audits, and getting the answers can help you get closer to the perfect preparation. We wrote this blog to help you put your questions to rest; these are the questions that are often asked about the NDIS audits, so read on.

Do I Need To Get An Audit?

Service providers often wonder whether it is essential to run an audit or not, and the simple answer to this question is YES, if you are a registered service provider.


Audits are a part of NDIS registration through which the NDIS-approved quality auditors determine whether your business is in compliance or not. Without an official audit, getting your business registered with the Commission is impossible. However, things are different if you are a non-registered provider. You can run internal audits to identify problems within your organisation, but NDIS does not send approved auditors to conduct official audits for non-registered providers.

What Is The Initial Scope Of the Audit?

As soon as you have cleared the application process of your NDIS registration, you will receive an email about the initial scope of the audit within 24 hours. The letter sets out the scope of the audit you need to go through. The initial scope of the audit provides auditors with the information they need to give a quote initially. This quote is not finalised until your auditor speaks to you personally about your needs. This is why it is called the initial scope of the audit because it can be changed afterward.

What Is The Difference Between Verification & Certification Audit?

As a service provider, you must have heard about the terms. There’s a significant difference between these two types, and you are supposed to conduct one of them depending on the level of service you provide. A verification audit is usually conducted off-site with documents. This type of audit is designed for low-complexity services like assistance with daily living.


On the other hand, a certification audit is more detailed and expensive. An auditor visits your workplace and conducts interviews with your staff, participants, and their families. This type of audit is designed for high-complexity support; hence, it takes more time and is comparatively more expensive.

How Do I Choose My Auditor?

There are multiple organisations in Australia that are appointed as NDIS Approved Auditing Bodies, this is listed on the NDIS website. You can contact each of the NDIS-approved quality auditors after you get your initial scope or audit to find out how they would conduct your audit and how much they will charge. You will need to hire your own auditor; as difficult as it sounds, it can be like shopping.

How Much Do I Need To Pay For The Audits?

There is no fixed price for the audits because every business deals with different levels of services. Only your auditor can quote you a price according to your company and the services you provide. However, the initial scope of the audit ensures that all the auditors quote you a price based on the same information. Getting a quote from at least three to four auditors is recommended to get the most value of your money.

What Happens After I Have Chosen An Auditor?

Once you have chosen an auditor for your initial audit, you will work together to identify the issues in your organisation. Your auditor will also need access to your registration application on the NDIS Quality and Safeguard Commission’s portal. They will be able to make an audit plan with the help of self-assessment, your application, and other documents. They might also ask you for any additional information if they require any.


If you want professional help with your NDIS business, feel free to contact Fronto Advisory. They have qualified and experienced advisors who can help you become the best service provider in town.


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